Friends and Family Test Results

Poor

I was asked to phone the surgery to rearrange my blood test appointment. The agent I spoke to said she they would send me a confirmation sms. I still haven’t received that sms.

Improve communications

Good

Good overall but long waiting

More staff for long waiting

Very good

Excellent service

Very good

Poor

At times it is impossible to get an appointment no matter what day of the week you call. There are always excuses and apparently ‘all appointments are taken’. The waiting time on the phone is awful. When you do get an appointment, its always ‘the doctor will give you a phone call’ and that does not happen.
Your kids could be ill and just need a quick check up or need antibiotics but even then you callinf for 2/3 days without getting any appointments. Such a shame for a clinic.

Improve the phone call service. Improve possible appointments. Limit doctor phone calls as they do not take place.