Friends and Family Test Results

Very good

Because you guys always solve the patient problems and you guys listen patient problem very properly and always ready to help of them.

Everything fit and fine. You guys doing very well.

Neither good nor poor

Can not get doctors appointment

Get the doctors rota sorted

Very poor

If you ring surgery ist thinh in the morning you have to hear the recorded message which is so long then we have to wait for someone to answer the phone and it will say you are number 3 or no. 2 in the queue and if you are lucky to speak to the receptionist- all the appointments gone so no chance to see the doctor – how pathetic 🙄

Get rid of the recorded message
Immediately answer the phone
Please listen to the person’s need and try to fit the appointment in a day or 2
I only ring surgery if it is really necessary

Poor

I find that some staff at Spinney hill are not helpful & they can come across quite rude over the phone & in person. Some are lovely. The staff at Doncaster Road surgery are really nice. The Associate Doctor & the girls who take the bloods are lovely. Also I find talking to a Doctor over the phone not helpful at all.

Bring back in the booking online Face to Face appointments to see a Doctor. This will improve the satisfaction of patients.

Neither good nor poor

Patience experience is very poor
Sick person needs quick service here the service is too slow .

The process is to slow from booking an appointment till getting diagnosed and the patient is not been advised about the treatment and further diagnose they will be doing …
There is either no updates and follow up for the case .