Friends and Family Test Results

Good

Because they are good

Poor

Very poor service.
A few weeks ago, I called at 8am with bad gout pain. I asked to see a doctor but was told I could only get a phone call. I was shocked.
When the doctor called, he didn’t seem to understand gout pain and said he couldn’t treat me without seeing me. I was confused.
This is not how care should work

I’m no expert—you are. Isn’t service improvement your department?

Very poor

2 monthes ago I fill the form for change address and registration form for my new born baby they lost them few days ago they called me and said why you are not registering your baby when I told them I already fill the form in GP they said we are sorry it’s lost.

Good

Poor

I called the surgery at 8 am and was put on a call back, once I got a call back I was told no appointments, I cannot understand how you could receive 150 calls in less than 1 hrs.

I think appointments should be prioritised according to the health issues each patient has previously had, such as stroke, heart or any organ and immune disorders, as patients with these problems usually have other connected problems after.