Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Everyone in this group is very good.

Dr. Patel talks like a friend and understands things very well.

July 2, 2026 at 10:39 am

Neither good nor poor

Always get new doctors to see. Probably they rushes. My BP found high as soon as i went to see, it was checked and after returning home was very normal 119/76 and at most time it stays the same. On that occasion my eyes were checked. (I was seen for pain in my eyes)
Forwarded to the hospital eye casualty, waited there number of hours to be seen by the doctor, where the same check has found very dry eyes, given ointment and drops to put in eyes and will need to continue.
Could ot be right first time?

If elderly patients can be seen by more experienced doctors? A nightmare is to get appointment and over the phone not much help we get everytime!
Face to face appointment consideration will be highly appreciated.

July 2, 2026 at 10:40 am

Very good

July 2, 2026 at 10:41 am

Very poor

No text message reminders for appointments: if reminders are sent, no mention of which surgery the appointment is at. Missed my appointment due to this as it resulted in confusion and could not call surgery as phone lines were down with three mobile.

Awful customer service skills from receptionist Rakhee. She is incompetent, lacks customer service skills and is incredibly rude over the phone.

Use common sense and mention which surgery the appointment is at. I wasn’t able to ring in and cancel due to three mobile network causing phone lines to be disrupted on that day as when I tried calling the line kept on cutting.

July 2, 2026 at 10:41 am

Very good

I was happy with the service I was given. Not

Not to much.

July 2, 2026 at 10:42 am

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