Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Good	good service n	n/p	July 2, 2026 at 10:36 am
Very poor	Have called twice to sort out a NHS link & private referral requested. Still not sorted. Called at 8am on Tuesday to get a mole looked at and I got referred to the pharmacist. Her response was she could not understand why I had been referred to her when a mole of concern needed to be looked at by a doctor who could make the referral and advised the surgery. Today is Friday and I have still not heard anything.	The link on the NHS app – all it needed was for the Doctor to be messaged to reset it but I was told I needed to call in and speak to a doctor. As for the mole, I should’ve been booked in with the Doctor straightaway and not the pharmacy.	July 2, 2026 at 10:36 am
Neither good nor poor			July 2, 2026 at 10:36 am
Very good			July 2, 2026 at 10:37 am
Very good	The receptionist is super professional, Kind, compassionate even when she’s overworked. Very polite and helpful and quick at resolving queries. The GPs are very supportive.	Reduce call queues	July 2, 2026 at 10:38 am