Friends and Family Test Results

Poor

Cos the lady at the reception, she was not very helpful i was trying to get appointment with the doctor i was in really bad state. She kept on saying got no appointment for last 2 days. How do I get appointment for a doctor? What Am I supposed to do

Neither good nor poor

Very poor

No appointment was given ,when I was badly need of docter.

Proper service to the patient, no harassment to public don’t ignore poor patients who completely depended on you.

Neither good nor poor

I appreciate that 143 St Saviour Road Surgery is going to refurbishment but when you enter there is no privacy.
Recent experience of trying to get sick note was nightmare even after filling the online request questionnaire.Too stressful and had to chase it up.

Easy way to obtain sick note
Privacy when check in as everyone is too close and listening to conversations

Poor

Initially 1st appointment with GP was ok not fully diagnosed with my back pain and proscribed low does pain killers which was not hitting my pain. 2 nd appointment with Dr. Chu was good and he access me very well and prescribed stronger painkillers meds with a large amount so did not have to contact GP for a second time. 3rd GO appointment was very poor Dr Arun he did not accessed me or did any checks for my painful back pain. Requested urgent MRI scan in place and physio but this did not happen urgently and still not until next week.
Also needed more painkillers just before bank holiday and was told by admin team that it would be at pharmacy that afternoon and it was not until after bank holiday, was in lots of pain over the bank holiday. Poor admin / doctor service.

Train admin staff to get urgent medication requests to be processed as promptly and not wait until end of day.