Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

Very difficult for elderly people like me to get an appointment

Make it user friendly for the elderly who struggle to use computers. Right now bookings are online so I struggle to make appointments.

June 2, 2026 at 2:49 pm

Neither good nor poor

As sometimes you can be waiting in the queue on the phone for ages only to be told no appointments

When emails are sent they should include the name of the person it has been sent from.

June 2, 2026 at 2:51 pm

Neither good nor poor

June 2, 2026 at 2:51 pm

Good

June 2, 2026 at 2:51 pm

Poor

Struggle to get an appointment when I need it.

Make appointment booking easier for elderly people like myself. Online systems are difficult for people like me. Increase the number of reception people that take calls in the mornings.

June 2, 2026 at 2:52 pm

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