Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

June 2, 2026 at 2:48 pm

Very good

The pharmacist went through everything very clearly and listened and answered any questions I had

June 2, 2026 at 2:48 pm

Neither good nor poor

I called the surgery at 8am for an appointment. I was 35th in the queue. When I received a call back there were no appointments available in person or over the phone. I’ve had the same persistent symptoms for the past three months and I’ve been advised to call for an appointment. I also tried the online triage method… unfortunately my medical need was not an option and therefore I can not get further advice or medication. I still tried to complete the form online to the closest match and was told I do not qualify for advice and I need to call the surgery. The only option I’m left with is A&E or suffer in silence till my symptoms and condition deteriorates.

More options for medical conditions online for patients to get medical attention in a viable window to ensure the symptoms and condition do not deteriorate.
There is also no option to book appointments online for future appointments. What is the point of having the system online if you can not use it effectively as a patient.

June 2, 2026 at 2:48 pm

Very good

Communication very good

June 2, 2026 at 2:49 pm

Very good

Always excelnat peaple. Had pain in my chest straight away every one came straight to help me. Great very proud of my surgery

Always great ver my plasent help full friendly

June 2, 2026 at 2:49 pm

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