Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Staff need to be more knowledgeable

April 1, 2026 at 2:51 pm

Very good

Good service

Nothing i am happy whenever we need any treatment or see dr we get service very well

April 1, 2026 at 2:52 pm

Very good

Doctors and staffs are very good

April 1, 2026 at 2:53 pm

Very poor

Dire attitude from reception staff. Emails not responded too. No DR available for appointments after waiting on the phone for over 30/45minutes. Poor Service & manners at reception desk. The surgery is failing its patients!!

Sack the poor receptionists and recruit staff with empathy!! Indorse a better appointment service system. Trains staff to be empathetic and mind their own business. Receptionist need more productivity knowledge and let the professionals action the patients request’s.

April 1, 2026 at 2:58 pm

Very good

Good service provided listened to my concerns

April 1, 2026 at 2:59 pm

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