Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

The receptionists have unecessary attitude from the minute they answer the phone which is not needed. And also when I ask for an appointment and I’m really unwell they tell me to call again. However once I say something along the lines of depression or thoughts I automatically get an appointment the same day. It’s unfair. And they need to be taught manners and at least how to speak in a customer service environment

April 1, 2026 at 2:43 pm

Very good

Very good

April 1, 2026 at 2:45 pm

Very good

good

good

April 1, 2026 at 2:45 pm

Poor

April 1, 2026 at 2:46 pm

Very poor

Very poor need to be working on it please

Inform patients timely for cancellation

Book appointment as soon as possible for suffering long term ill health patients

April 1, 2026 at 2:46 pm

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