Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

The service given by SHMC has improved, & got better

All good ATM

January 5, 2026 at 11:05 am

Good

Receptionist very helpful in arranging things for me.

Could not book an appointment at reception for another subsequent doctors appointment. Was told to book online.
It would be very helpful if this can be done whilst at the surgery.

January 5, 2026 at 11:08 am

Very poor

I came at the Doncaster Road Surgery on 28/12/2026 for helicobacter pylori breath test. I was not informed before the test (when appointment was booked by the Health Practitioner) that there would be a charge. On arrival at the surgery when I informed the receptionist I am here for the test I was not informed of the charge. I had to wait for 45 min for the appointment and when I met the health worker he informed me there will be a charge which came as a surprise. He said if you don’t want to continue we can cancel the appointment which felt very rude.

I do feel if I was informed I could have made relevant adjustments for the payment. This also means I could have got the test done earlier at any chemist and not necessarily wait for GP surgery to make an appointment.

Receptionist/ Health Practitioner/ GP/ Nurse who ever books an appointment they need to inform patients of any charges that will need to be payed to continue with medication/appointment.

January 5, 2026 at 11:12 am

Poor

Never can get through

Have more appointments available for working people

January 5, 2026 at 11:23 am

Good

Staff are very helpful

All done

January 5, 2026 at 11:28 am

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