Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

The staff/receptionists don’t to know what’s going on, when I have called back following a missed call. They keep you on the phone for ages trying to work out why a doctor wanted to see me or even when they are arriving.
The actual doctors are great.

January 5, 2026 at 10:49 am

Poor

January 5, 2026 at 10:50 am

Very good

Very prompt and good service

Nothing

January 5, 2026 at 10:51 am

Neither good nor poor

Your online triage form wasn’t working, spend 30 minutes on it without any joy. Had to call in, in the end.

When the issue was raised your staff ignored the question.

January 5, 2026 at 10:54 am

Good

January 5, 2026 at 10:54 am

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