Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

You must include a field id or key in your graph shortcode.

Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

For me and myself it was good with my appointment. I think it was blood test but what I’ve noticed at the reception is the receptionist could’ve been a bit more helpful for a patient that was enquiring about something so I felt that was a bit very poor customer service and also on the reception. It always depends on who is at reception as to what kind of service you get
I can’t remember if I am giving feedback regarding my blood test visit of my GP to visit with Mr lim
I really appreciated the time Mr Lim took with me in understanding what I was trying to explain to me regarding my health conditions
And with the blood test, very polite, so apart from the little reception handling of the patient, my personal requirements was very good dealt with

Things you could do better is maybe be a bit more patient with the elderly with all this tech and online appointments. The elderly even myself find it difficult if it’s not face-to-face and also the elderly or a bit confused at reception and maybe not get the proper assistance that they need. I think the surgery could improve on that

December 1, 2025 at 1:57 pm

Very good

December 1, 2025 at 2:13 pm

Very good

Giving n appointment as soon as possible

December 1, 2025 at 2:53 pm

Very good

Excellent service with call back facility

I am happy with your services

December 1, 2025 at 2:59 pm

Neither good nor poor

Most of the time we don’t receive text messages about our appointments

December 1, 2025 at 3:03 pm

Take the Friends and Family Test