Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

August 1, 2025 at 9:23 am

Very good

August 1, 2025 at 9:24 am

Good

August 1, 2025 at 9:25 am

Very poor

Making contact with surgery is impossible

Have an open phone line or a more reliable online booking system which works

August 1, 2025 at 9:25 am

Poor

Doctors are good but receptionists are very unhelpful, rude, lacking lishening & communication skills. They don’t understand patience problem, let patient explain properly & even you tell her they won’t get it but just repeat same stuff I am not a technician/ I can’t do this /I can’t do that. They don’t have can do or being helpfully attitude.

Sorry for above comments but it’s true – You need to change or re train reception staff with basic can do attitude/ how to be helpful, lishen & be polite smile rather then being rude/unhelpful at Doncaster Road surgery

August 1, 2025 at 9:26 am

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