Friends and Family Test Results

Very good

They look after you very well and appointment call back service is working very good

Very good

Clinical ass good

Very poor

Because whenever I call I have to wait very long for someone to pick up only for that person to always never be able to hear me when everybody else I call or who calls me can hear me. Then they always end the call and I have had times they don’t call back after hanging up which in my opinion is very unprofessional. I hate having to call the GP. Before I used to always be declined appointments but I think recently this has improved and hopefully stays like this because in the past it was very hard to get an appointment for a concern which was valid and needed to be checked.

Reduce the time a patient has to wait on the phone. Get better connection and after hanging up be sure to call back straight away. Give patients appointments when they request it we aren’t just calling for fun.

Very good

Amazing service from all the clinician and associated staff
Hoping for the same level of service available at the branch surgery where we are registered and living in nearby area.

Offering services at branch surgery. Which in my experience has slimline.
It is very difficult to reach to main surgery everytime where services are generously available. We registered and living near branch surgery area feel like now disadvantaged since Covid period. Branch surgery refurbishment lasted very long and still I feel like all services are not available there as it used to be.

Very good