Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

My consultation with GP was up dated as follow up to illnesses occurring for past five months or so. Since I am improving gradually. Thank you so much.

No comments.

June 4, 2025 at 9:35 am

Very good

I had to wait for 5 mins and the nurse called me for the blood test

Not really

June 4, 2025 at 9:38 am

Poor

June 4, 2025 at 9:46 am

Good

Reliable friendly been here for 46 years now

Keep going am sure you monitor all your kpi, npi etc keep up the good work and service

June 4, 2025 at 9:51 am

Very poor

They call in 5 hrs window expecting patient to wait for call should be 2 hrs max and only ring max twice before you pick up.they make a. record indicating no reply etc then when patient rings advices to call back back. Or appointment after. 3 to 4 weeks absolutely disgraceful
Surgery gone bad to worst have reported before
No improvement

Advice cust of appointment and tell them of 2 he window so they expect call in that time

June 4, 2025 at 9:55 am

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