Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

i never am able to get an appointment. in fact right now it’s the 1/10/24. i’ve been trying to get an appointment for the past 2-4 weeks but i haven’t got any

please can you start giving out appointments

October 1, 2024 at 8:49 am

Very good

Very quick and good

Everything’s good

October 1, 2024 at 8:49 am

Very poor

October 1, 2024 at 8:50 am

Very good

Nurse there is always great. Helpful and reassuring

Perfect

October 1, 2024 at 8:50 am

Poor

The phones lines are always clogged up when calling for an appointment. I’ve tried calling 3 days and always 20+ in the queue. I hold for over 10 minutes only for the phone to cut off. I still didn’t get an appointment.

Maybe have an hour window as opposed to everyone trying to call at once at 8am. Some people don’t need a same day appointment so won’t book up the day’s appointment slots.

October 1, 2024 at 8:50 am

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