Friends and Family Test Results

Poor

Phlebotomist was not competent in taking blood
Poked needle in the wrong area and deep
Obviously couldn’t get blood
Then used shorter needle and used other arm.
Again struggling but just managed to get there
She needs guidance or training or better still do other duties instead.
Both arms bruised

Very poor

My appointment was on 28th September at 1020 am for a blood test. There was no one in room 1 with the nurse. She was on the phone as the room door was open and I could hear her chatting to someone. I had to ask reception to text her that she was 20 minutes after my appointment time , now 10.40am ..She then called me in .There were other patients waiting after me who were also getting annoyed with her. I had to pay my child minder another 30 minutes to look after my son who was at home. This is really not acceptable behaviour as she was delaying so many people. We have to attend on time , I expect to be seen at a reasonable time. She has a responsibility too. Works both ways.

The nurse should not chat on the phone when working.

Very good

Polite & helpful. & Friendly 🙏.

No.

Very good

Always every help full. Friendly & nothing is to much trouble

Not enough appointments

Good

Respond was good