Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Because they are friendly and nice

Nothing

August 1, 2024 at 10:29 am

Very poor

I don’t think all the stuff know what they’re doing in the surgery appointments people don’t know what they’re doing reception people don’t know what they’re doing i had to wait 4 days for an appointment I’ve been calling every single day I have never known surgeries to be like this

You people need to decide how many people you taking in for an appointment and get them to see by the doctors I don’t come to the surgery very often so I was very frustrated when I had to wait four days for an appointment talk to the staff both appointment and the reception should know what they’re doing and the senior doctor need to see their patients you can’t tell people to go online and book your appointment some people don’t know how to do that if you got appointment available online then the reception or the appointment person should able to book you in you have to think about Alderley people who live on their own who don’t have all these facilities don’t keep taking extra patient if you can’t cope with what you got already

August 1, 2024 at 10:29 am

Good

Sometimes short quie

August 1, 2024 at 10:32 am

Very good

Very cooperative, immediately actions about health issues.

Calling for appointment is very difficult to be on hold, please get more operators to manage appointment booking or try to book appointments in one day advance

August 1, 2024 at 10:38 am

Neither good nor poor

Reception Is bit rude

Train your reception How to be polite And be helpful

August 1, 2024 at 10:48 am

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