Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Given past experience I was able to get an appointment the same day

Allow patients to call in for appointments anytime during day. I am a always told to call at 8 am.

July 22, 2024 at 6:26 am

Very good

July 22, 2024 at 8:47 am

Very poor

Nurse appointment… end up waiting 1 hour to be taken in for simple B12 injection for my wife. The Nurse had no contemplation of time for someone who came out from work and had to get back.

Improve efficiency
To check in patient was also absolutely slow

July 22, 2024 at 10:05 am

Very good

The staff were polite and friendly.
They listen to patients need and sort
the problem.

Waiting too long to see the doctor.

July 22, 2024 at 10:18 am

Very poor

Untrained Receptionist. Unacceptable attitude. Don’t worry about patients. No proper communication.

Doctor will give call between 8.00am to 6.00pm is it acceptable?Patients has to wait whole day. Can’t you make slots of half an hour or hour?.

July 22, 2024 at 1:24 pm

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