Friends and Family Test Results

Very poor

Have to call multiple times for appointment to book blood test .Started calling from March and managed to get appointment in the month of May.
Most of the days start calling from 08:00 am but the time we reach to no 1 in queue after waiting for around one hour phone gets disconnected. And when we call back and able to get with operators to book appointment around 10.00ie continuous calling from 8.00 we cannot get appointment on the day or even on next day. We have to continue calling every day. Unfortunately not all the time call back is helpful as we receive missed calls without receiving ring. Very hard to book appointment.

There should be different option to book blood test appointment and general enquiry. There should be less waiting time in queue. Appointment should also be booked for next day or future dates via phone if on the day all the appointments are booked.

Neither good nor poor

Very poor

There’s always no appointments with your chosen family doctor. There’s always new ones and some which are still training. Most of the time the appointments are booked by the time we get through even though we ring bang on 8. Not all the receptionist are friendly or helpful, There’s only the odd one or two.

First of all stop taking new patients just so you get the funding by the government.
Improve the training of your receptionist on how to talk to patients.
Get the old Dr’s available like Dr Raj & Dr Joshi. We always get told they on phone calls only, emergencies or no appointment available.
You shouldn’t have to always ask what the problem is as most things are personal and not everybody likes to share.

Very poor

Good

It takes about 45 minutes to connect call to get appointments to see a doctor and though I was lucky to get appointment, today my husband who has high fever with shivers, headache, cough, asthma flared feeling weak( he had heart attack last February and has Asthma) didn’t get appointment or call from doctor after his phone connection taking 50 minutes
He was told to go A& E
Usually he doesn’t go to doctors keeps working though very unwell and it takes me efforts to make him see a doctor because I m worried about his health
Very disappointed