Friends and Family Test Results

Very good

Neither good nor poor

I have had to ring in several times after a new health condition. Some staff have been helpful and supportive and other staff have been dismissive and patronising. As a someone who is younger I have been left to figure a lot of my health care needs out myself. A medical exemption form that I submitted wasn’t processed, despite being told my the doctor to fill the form in. Sometimes doctors can be unsympathetic to your issues. It is luck of the draw who you’re assigned. The 10 minute slot is not enough to provide adequate and supportive care.

Very good

Very poor

Not able to get an appointment with the Gp qnd was sign posted to a pharmacy who in the end stated they need to will contact the gp and nothing happened thereafter.
pharmacist may have some medical knowledge but if they need to liaise with Gp, shouldn’t the Gp just contact instead
Why is Spinney Hill MP requesting new patients when they cannot manage the ones they already have

Do not give appointments for the pharmacy, it would be better if appointments book up for the receptionist to set up walk in appointments

Good

Was greeted within 5 min by receptionist
GP was prompt and actually listened to me and laid out a plan for my treatment. This ensured that my symptoms were taken seriously.

The telephone manners need to be improved of receptionists. Some have less than polite manners and are abrupt.