Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

July 2, 2026 at 10:56 am

Very good

July 2, 2026 at 10:57 am

Neither good nor poor

July 2, 2026 at 10:57 am

Very poor

Always difficult to get appointments despite waiting in the morning from 8am

Receptionist give out wrong information or get confused.

I recently asked for an appointment to discuss BP medication due to a change in circumstances. Receptionist said “if GP told you take the medication you should” when I asked for an appointment. I did clarify that I needed medical advice on it and that I don’t think it’s right for the Receptionist to advise me on my medication given that she did not even know the circumstances as to why I was concerned.

Receptionist to listen to query before jumping to conclusions

Better system for appointments as they always run out

Feel like the GP practice has passed capacity for taking on more clients so service is always stretched, poor and scarce. I mentioned this on a call and receptionist said they cant turn away clients from area and that the government says they cannot refuse.

Perhaps need more staff and doctors to manage thr load.

July 2, 2026 at 10:57 am

Very good

Yes because I’m always happy to give me very good service, so I really appreciate and thank you

I don’t think so anything,,all good

July 2, 2026 at 10:58 am

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