Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Whenever I call and speak to reception, they are not helpful. They sometimes give confusing updates for my mum.
They called my sister about my mum. And when she called they told her that she is not authorised to talk as her name was not on record. So why call her.
Then reception checked and said ok the name was on record. But when speaking to the GP he said she is not on record and can’t discuss about mum.
This has happened so many times.
Surgery must have all updates on their records.

Have accurate information to hand when patients or next of kin calls.

April 2, 2024 at 11:44 am

Very good

Received appointment on same day

April 2, 2024 at 11:44 am

Very good

Very nice people
Good communication
Always taking care of us

The way to book appointments

April 2, 2024 at 11:45 am

Very good

I have always had good experience. No complaints ?

April 2, 2024 at 11:45 am

Good

I find it good tht my problems get solved

8 o’clock appointment ring if patient isn’t well don’t think they’re going to wake up at 8 to book an appointment change this 8oclock ring system

April 2, 2024 at 11:45 am

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