Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

I managed to get phone call from doctor within a few hours.

The doctors are very caring. And listen to the problem and always talk through the different treatment options. And answer questions, this is very pleasing.

Receptionist always says no appointments etc. until you mention the problem then booked me in for phone call back from doctor.

the queues are long

January 5, 2026 at 12:42 pm

Very good

Staff are always very helpful the best

January 5, 2026 at 12:45 pm

Neither good nor poor

Its so difficult to get appointment from GP Dr

Pt calls only when sick not getting proper response is very sad.

January 5, 2026 at 12:49 pm

Very good

Because couple of months ago I meet Dr. About My skin problem He treats me very nicely heard and examine write tube for me.After I am good.
All staff is very supportive at reception.
Thanks!
Wish you Happy New Year.

January 5, 2026 at 1:04 pm

Good

Generally I am able to get an appointment. The doctors for the most part that I have had appointments with are caring and clear with advice and next steps

The problem I have is with the online booking system. I have been using it since it started and this was working well. However, in the last few months there appears to be a bug in the system which does not allow you to select certain options or continue to the submitting page. Thus I’m having to call in after attempting to submit my request online. I’ve informed reception staff of this on multiple occasions however it’s unclear if they will be taking action to fix this.

January 5, 2026 at 1:11 pm

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