Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

I was called out on the day and date given.Asked the question of the problems .Action was taken to diagnose the problem

December 1, 2025 at 10:23 pm

Good

December 2, 2025 at 11:06 am

Very good

No issues, I was called within a few minutes of arriving and clinician was great, explained all and did the test. Without any hassle.
All done thoroughly and with respect

Nothing all was good

December 2, 2025 at 3:31 pm

Good

I have visit the surgery on numerous occasion s , have to say last visit was good. I called the surgery after an incorrect referral by Dr Mittal. Called the surgery and was informed would receive a call back. The doctor that called was empathetic and listened attentively and made an appointment for me to come in to see Dr Patel. The doctor was compassionate , empathetic very professional – compared to Dr Basu at the general hospital who I had been incorrectly referred to who was very dismissive and disregarded info I provided.

I called back to seek advice from the Dr Patel as a result of another appointment made by Dr Basu . But was unable to speak to him – again I don’t feel the reception staff should be allowed to advise next steps- they are not trained medical doctors so should not be able to decide who can and cannot see a doctor .

December 2, 2025 at 5:51 pm

Very good

December 3, 2025 at 7:57 am

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