Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Good	Doctors response was right at the right time, credit to Dr Joshi.	Receptionist need to pick up phones quickly and responsibly. You can’t be caller number one yet you have to wait up to 12-15 minutes, this is not acceptable. More staff required at the reception. Stop use of PA,s to do Doctors job as we all know PA,s are not fully qualified Doctors, sorry to be harsh, but it’s true.	August 1, 2025 at 5:22 pm
Good		Apparent system needs emprove	August 1, 2025 at 7:26 pm
Very good	Friendly service always		August 1, 2025 at 8:34 pm
Very good	Personal experience, all the staff, nurses and doctors are very helpful	More staff	August 1, 2025 at 10:27 pm
Good	The docto gave me a call which was outside the telephone call appointment which the receptionist gave me. I was in a meeting which meant I had to drop off the meeting in order to take the call. Originally I had blocked the appointment window out so no meetings went into my calendar.	If a telephone appointment is given and a time window is given then the doctor should aim to give the call back in the same window so the patient can plan thier time accordingly. Better planning is required so patients can ensure that they are available to take the call.	August 2, 2025 at 6:16 am