Friends and Family Test Results

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Thinking about our GP practice… Overall, how was your experience of our service?	Please can you tell us why you gave your answer?	Please tell us about anything that we could have…	Date
Good	It’s good there is blood test appointments after typical working hours (5pm) so it’s good for working people		July 1, 2025 at 10:28 am
Poor	Waiting times getting through to reception is very long, and when asking for an appointment only telephone ones are available…this not convenient for everyone, especially on a condition/problem that needs to be seen face to face… Also telephone calls can be anytime not a given time slot, so you are waiting around waiting for phone to ring….	Please give face to face appointments… Telephone appointment should be given rough time slots…	July 1, 2025 at 10:30 am
Very good	You contacted me without me asking on time.	Online appointments booking availability could be greatly improved.	July 1, 2025 at 10:30 am
Poor	Very frequently answered “system is down sorry can not book appointments, and takes really long time to connect via telephone banking in the morning in only Half an hour time. Some time it disconnects in between when we are in telephone queue.	Not sure ,	July 1, 2025 at 10:33 am
Very good			July 1, 2025 at 10:34 am