Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

The duty of care and whole patient experience has really improved at the surgery.
The new recruits of young doctors have been very supportive and helpful.

July 1, 2025 at 9:34 am

Very good

They are ready to help

July 1, 2025 at 9:36 am

Very poor

Excuses made of “protocol” which speaking to another member of the same practise at a later date proved to be untrue.

Honestly, the staff need to know the processes better than their patients.

July 1, 2025 at 9:36 am

Good

No reason

Someone from the surgery rang me and said she would send me some information about the medication that she changed but I never received it

July 1, 2025 at 9:37 am

Very poor

You never get appointments even when it’s an urgency.

Please make it more efficient as people just don’t call to chat with doctors. Sometimes it could be a genuine case of urgency that needs attention.

July 1, 2025 at 9:37 am

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