Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

I’m throughly dissatisfied with the service at the GP we can never get any appointments same day and when I get through I’m told surgery is full booked ring next day again this is in the morning at one minute passed 8am ! Either phone line is engaged or you are in a queue no 50 odd so ! Then you are on hold for 20mins . And when you get through receptionist they are asking personal medical questions details like what are you calling for which I’m not comfortable disclosing to them ! The process and system is broken and many occasion I had to call 111 to be seen in order to get medical help !

Yes look at all the feedback and improve from the patients point of view ! I know doctors are doing very best give us very best health care .

June 5, 2025 at 10:55 am

Poor

Takes very long to answer the call

June 5, 2025 at 1:17 pm

Good

June 5, 2025 at 1:57 pm

Poor

No text reminders for phone appointments, staff do not ring for long making it impossible to answer the phone in time.

June 5, 2025 at 2:42 pm

Poor

No text reminders for phone appointments, staff do not ring for long making it impossible to answer the phone in time.

June 5, 2025 at 2:43 pm

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