Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Offering services on a weekend. Much appreciated.

May 1, 2025 at 8:49 am

Very poor

Never get an appointment, phones lines at 8am are extremely busy and you have to call in 5-6 times just to get a connection. Its like you have to fight and stress to get an appointment.

Allocate appointments more accordingly and not have a first come first serve basis. Offer more appointments have the specialist doctors for specific issues.

May 1, 2025 at 8:49 am

Very poor

Receptionist has a very bad attitude!

Train yr receptionists. If they can’t handle stress get another job. Very rude and incompetent.

May 1, 2025 at 8:50 am

Very good

May 1, 2025 at 8:50 am

Very poor

Receptionists do not have any knowledge or have no idea how to talk to people or patients, very unhelpful.
Not all are same but majority of them are

Change reception staff because I don’t think they can be trained, as I have mentioned several times but nothing happened, they not there to help or sort issue but make people life more complicated when they are not well

May 1, 2025 at 8:51 am

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