Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Poor

Because we didn’t get appointments
Plus we have to wait 45minuts to answer the call sh

Should have 2 lane line, plus should open Doncaster road surgery on
Saturday as well

March 1, 2024 at 10:19 am

Very good

Spinney Hill Medical Centre is a very good surgery. Everytime I ring the receptionist is very friendly and helpful. Also the all the Doctors are great. I would highly recommend this surgery.

March 1, 2024 at 10:21 am

Poor

Based on my last appointment with Dr Shittu, i was actually shocked that the doctor used google to try and diagnose me. He was clearly wrong. He also had the cheek and nativity to say it seems like you you are prone to these type of issues and it’s only after i insisted that it needs to be looked by a specialist and showed my frustration he took pictures and they found that i had an infection that needed to be treated. Had i not shown my frustration i don’t think he would have even prescribed me anything. Sat there speaking about nodules. Personally I’m losing faith with the surgery i have issues which in the last year or 2 have not been fully investigated. Also i’m flabbergasted that the GP would have me taking antihistamines for everyday in my life and not actually investigate the cause of issue. This appointment and just the general issues in failing to identify the root of problems just highlighted to me that attending appointments can really be just a waste of time sometimes especially now if GP’s are referring to google for a diagnosis, I can do the same at home. Further more i was even charged for a letter in the last two years, to have to pay for a couple of sentences is ridiculous.

Stop tackling the symptoms and identify the cause. If you don’t understand it refer me to a specialist

March 1, 2024 at 10:22 am

Neither good nor poor

Always difficult to get an appointment with the doctors

Maybe the reception should be friendly and have patience and listen to patients. It isn’t always easy to explain

March 1, 2024 at 10:24 am

Good

Experience with both Drs Shah & Amit Raj was to a good standard.
Certain counter staff have a bad manner of dealing with patients.

Need to train certain counter & telephone answering staff how to deal with patients.
Apart from early morning it’s very difficult to to contact the surgery at any other times, sometimes at least 30 minutes wait. This needs to be addressed urgently

March 1, 2024 at 10:27 am

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