Friends and Family Test Results

Very poor

To much waiting time on phone

Make appointment very easy

Good

Still finding it difficult to get appointments.
Although when you press for phone call back. When you get the call no appointments hence I tried emailing a request

Using the NHS online facility to have appointments for following weeks

Very poor

The unprofessional staff who think they own the NHS and forget that I pay the taxes heavy taxes.they need to work as fishermen amd women and kept on the sea away from humans

Educate this staff in many aspect firstly communication skills amd teach them manners. Get doctors who are qualified in medicine not paracetamol doctors

Good

Polite professional receptionist and doctor

Please can we have more call handlers so that calls are not waiting in queue for a very long time

Very poor

Simple requests are ignored. Family and the patient are shouted at even though they aren’t in the wrong. It takes far too long to get through on the phone and receptionists are extremely rude and not empathetic ar all.

Everything needs to be improved. Some serious training needs to be given to the staff on how to speak to people and how to deal with their needs.