Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Neither good nor poor

Can never get an appointment when you need it. We’ve been told to phone early morning at 8-am but still you don’t get an appointment. You are told to leave your number and will get back to you. But hours after you get an answer saying sorry we are fully booked. We don’t like to phone the doctors for no reason but have to as it’s the only doctor who can answer. Please think about us old age people where you are given appointments at other surgeries when they struggle to walk and drive. Its very frustrating.

Make better facilities for appointments.
Listen to your patients needs.
Blood tests facilities as we have to go to other clinics.

October 1, 2024 at 9:49 am

Poor

Never get appointment on time when we need.

If u can’t book appointment on that day u can book another day . People not free to call evryday 8 o’clock in the morning.

October 1, 2024 at 9:50 am

Very good

Always going above & beyond. Knowing & being part of the surgery has helped a lot with the care I need. Thank you so much

October 1, 2024 at 9:53 am

Very good

I always find the staff friendly and approachable

No

October 1, 2024 at 9:53 am

Very poor

Very very difficult to get thru via telephone to make an appointment , and even more for face to face appointment. Telephone appointment are issued as an all day any time call from GP. This could be narrowed down to at an Hour slot.

October 1, 2024 at 9:54 am

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