Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Very good and helpful

October 1, 2024 at 9:15 am

Good

October 1, 2024 at 9:17 am

Very good

The Surgery is very busy. Despite being very busy all the staff are doing a great job. The doctors are also very professional and experienced.

Please start the online booking for appointments.

October 1, 2024 at 9:18 am

Good

The practice staff and doctors have always been very good and professional with me at all times other than the very rare instances where I have not been able to get s much needed appointment

Easy access to the practices pharmacist when urgent medication is required or prescribed incorrectly
And
A separate phone option for cancellation of appointments
as a recent cancellation on my part took me over an hour to get through to your staff which was very disappointing as my appt could have been offered to another patient !
This option wiukd be beneficial to all concerned

October 1, 2024 at 9:18 am

Neither good nor poor

Some staff don’t listen to the patient and want to argue back. Even when it has been written in black and white.

Read and understand patient notes before calling.

October 1, 2024 at 9:18 am

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