Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Fantastic Practice

September 2, 2024 at 8:25 am

Poor

They had problems with phones which the doctors were aware of lack of communication

Sort the phone problem.

September 2, 2024 at 8:25 am

Good

I haven’t been to the surgery recently or had the doctor out but the last time I contacted surgery they were good.

September 2, 2024 at 8:27 am

Good

The GP and Nurse have both been very good whenever I have spoken to them over the phone or met them at the surgery.

Figure out a way to ease the process of making an appointment to see the GP or nurse. Restore the online booking facility.

September 2, 2024 at 8:27 am

Good

– my personal experience with GPs have been helpful and im super grateful

– I’ve had an ongoing issue with the receptionists and my mum and other extended family members have always something negative to say
– when im ringing about my mental health they’re quite rude and abrupt snappy and rush the initial conversation

September 2, 2024 at 8:28 am

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