Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Was straight in and out. Nurse did a good job. Was painless.

Nothing

August 24, 2024 at 9:11 am

Very good

Pleasant staff, seen on time and didn’t have to wait to long for my routine blood test

August 24, 2024 at 3:07 pm

Poor

Surgery is not wheel chair friendly and struggled to navigate inside

Make the door openings and navigating from reception to appointment rooms wheel chair accessible

August 24, 2024 at 3:18 pm

Very good

Prompt and efficient. Also, glad to have an appointment on a Sunday.

August 25, 2024 at 10:59 am

Very poor

When booking appointments the reception say none are available at 8 am in the morning. Also nurses see patients sitting in the waiting area but do not call pateints thag have arrived early in to reduce waiting times. People that are working cannot call in at 8 am to book appointments. When trying to get sicknotes doctors do not sign them straight away during the appointment so it delays getting sick notes back to employers.

Please provide an online prebooking system for doctor appointments. Please train nurses and doctors to see if anyone has checked in for appoimtments early and rake them in early to free up waitkng times. GPs do not do any extra checks when booking blood tests like thyroid function si please start offering those to patients.

August 25, 2024 at 5:50 pm

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