Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Nurse,staff very polite,caring when you not well you need polite n caring staff .

Appointment system better if we don’t have to wait for to answer phone but I still appreciate you care .

August 21, 2024 at 8:30 am

Very good

Cus you know haw I feel

No you’re doing great work

August 21, 2024 at 8:37 am

Very good

August 22, 2024 at 9:43 am

Good

No comments

No commebts

August 22, 2024 at 10:22 am

Very poor

Communication is poor. I wasn’t given correct answers or directed to the correct people on time. Also, I’ve been spoken to quite rudely on numerous occasions. It isn’t the doctors but admin staff like receptionists that I constantly experience this with.

Better customer service. It would be better if answers were given correctly and on time. If the person I’m speaking to doesn’t know the answers then they should direct me to the person who does instead of giving false assurance. Also, it would be ideal if the staff we speak to are more friendly.

August 22, 2024 at 11:39 am

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