Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

You must include a field id or key in your graph shortcode.

Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Treats promptly and efficiently

None

August 2, 2024 at 1:17 pm

Good

They have good service

Booking appointments quicker

August 2, 2024 at 4:36 pm

Very good

Got the call from doctor

August 2, 2024 at 8:40 pm

Neither good nor poor

I booked an appointment with the dr I chose.

When I went to surgery for my appointment and was told my appointment is booked with a clinician I was not happy at all. This has really distressed me. Reception needs to be more thorough with how they deal with calls and book appointments.

We cannot always get the dr’s that we would like to see.

The call time getting into surgery telephone is immense 30-45 mins by the time u get to reception the appointment are fully booked. Why is this issue?

Patient have a choice of dr? Waiting time on phone, reception to book with the dr chosen and not to be told at surgery u with another dr or clinician.

August 3, 2024 at 8:11 am

Good

August 3, 2024 at 9:17 am

Take the Friends and Family Test