Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

November 4, 2026 at 11:04 am

Very good

They giving treatment right and good

November 4, 2026 at 11:39 am

Very good

She’s very polite and friendly 😊

November 4, 2026 at 12:48 pm

Poor

Difficult to speak to a doctor and fobbed off by receptionist -told by receptionist to go to ED or call 111. When called 111 they called the surgery directly and, surprise (!), an appointment was available after all.

Train your receptionists to a higher level, including customer-facing skills and awareness of conditions people call in for. Also include APPROPRIATE signposting. Or is it that you are hiring poorly qualified staff on the cheap?

November 4, 2026 at 1:14 pm

Very good

All staff n doctors are good specially hansa she is very help full

You are doing beter service

November 4, 2026 at 3:22 pm

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