Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

Good you’re service

November 3, 2026 at 9:48 am

Very poor

Very rude receptionists not willing to listening to patients just shouting over the phone. Lack of compassion considering they are working in the care sector.

November 3, 2026 at 9:49 am

Very poor

Staffs not good.

Change the staff and trained them that how to talk with customer.

November 3, 2026 at 9:49 am

Very good

It has improved a lot staff are very helpful every time I visit the Surgury and ring for an appointment.

Be the same at all time.

November 3, 2026 at 9:49 am

Poor

It has been very difficult to get an appointment to see the doctor. More structure and contingency plans need to be put in place for doctors and nurses who call in sick and have a knock on effect to providing a service that is expected.

Need to run more weekend clinics and evening clinics. Communication needs to improve between staff that work at the surgery.

November 3, 2026 at 9:49 am

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