Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Give nice advice

Appointment should done on the day when they want. Same day

September 1, 2026 at 8:29 am

Very good

The GP who consulted me was very good. He explained everything very well.

I would like to see more Face to Face appointments offered to patients.

September 1, 2026 at 8:30 am

Neither good nor poor

I call every time hold hold

Please can you give me answers because I’m calling to GP and waiting waiting

September 1, 2026 at 8:30 am

Good

September 1, 2026 at 8:31 am

Very poor

Severe lack of understanding and empathy

LISTEN , LISTEN , LISTEN – Pause, THINK and then respond with an adequate answer that reflects the need of the patient rather than following a script.

September 1, 2026 at 8:31 am

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