Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Don’t know

Not been long since my mums care has been take. Over so cannot connect at this point in time

I’ve addressed a few issues awaiting outcome in this so let’s see

September 1, 2026 at 8:23 am

Very poor

You haven’t forwarded my urine test as requested by private hospital. They were dropped off on two separate occasions and one “disappeared” and one was disposed of, as you didn’t know why the test was required – even though there is a letter from the hospital on my records requesting this. I have dropped off a third sample. Unnecessary delay in getting my operation date due this!

Listen to your patients and review records and take actions accordingly!

September 1, 2026 at 8:23 am

Poor

September 1, 2026 at 8:25 am

Very poor

In last 50 year’s of your surgery member I have allways said it was the best surgery in the UK all my family never had a problem. Last 2 weeks ago I could not get an appointment I made 4 attempts then I visit the surgery to get an appointment.

Your online system needs attention very hard and does not work most of the time.
Needs simlyfine.

September 1, 2026 at 8:26 am

Good

Arranged a telephone consultation and had to wait for call.. Doctor dealt with request and query. Would be nice if rough time frame given.

Time frame rough estimate would be nice as waiting impatiently . What would be consequence if was on call when he called.

September 1, 2026 at 8:29 am

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