Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

August 5, 2026 at 10:28 am

Poor

The new triaging online system doesn’t have enough options to choose the problem we have and then when I call through to reception I get told to use the system so I end up having to describe a completely different problem. The follow up questions are even longer and it looks so monotoned it’s hard to read.

The triaging system should be a free text option to describe the problem.
The follow up questions shouldn’t be too long and there should be colour to it so it’s easy to read.

August 5, 2026 at 10:28 am

Very good

You are improving very good

Keep it up

August 5, 2026 at 10:33 am

Good

The waiting time was good and didn’t take too long.

August 5, 2026 at 10:36 am

Good

Mostly good but at times difficult to get through by phone when tleeplyong to voicemails. Better than before.

August 5, 2026 at 10:47 am

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