Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very poor

Telephone call Friday pm 03/07/26 spoke to Hina. Impolite manners, aggressive in her speech and patronising. This is not the first time and she has done so previously.

Hina needs proper telephone training regarding manners and understand that the patient who is ringing is likely to be feeling health discomfort and needs to be considerate of that.

July 3, 2026 at 6:41 pm

Poor

Lack of communication and empathy

Better communication between staff.

July 4, 2026 at 8:07 am

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