Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

On my opinion with last visit I been checked and advise nicely.

July 3, 2026 at 1:55 pm

Good

The diabetic nurse is very knowledgeable and always treats you as respectful and kind, giving advice and being able to ask her questions.

The only suggestion I would ask is that when reception staff book a telephone conversation that a time can be given as when you are work it is not always possible to have your phone with you. As a nurse myself it isn’t professional to answer your mobile whilst on duty and during delivering training or with a patient.
The professional ringing the patient then has to plan in another call and then it gets recorded as a non access which is not really fair and the nurse that rang me had to ring again which could have been prevented.

July 3, 2026 at 3:58 pm

Very poor

Had to call four times at 8am to get an appointment with the doctor.

Allow online appointment booking for general appointments, not just the small list of issues on the website form.

July 3, 2026 at 4:15 pm

Neither good nor poor

Because they expect 75 yrs old guy to know how to use website to request item

I am happy with rest of service

July 3, 2026 at 4:19 pm

Neither good nor poor

When ever my son nurse order prescription sometime they don’t even order i have to always ring again at surgery.

need to trained more receptionist.

July 3, 2026 at 6:00 pm

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