Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Good

It’s ok sometimes good

When we come there we have to wait longer
They less staff to Service the patient

July 2, 2026 at 11:32 am

Poor

Waited 4hrs on hold to get a home visit appointment

Ensure there are more options for the online form its very specific to certain issues

July 2, 2026 at 11:38 am

Good

July 2, 2026 at 11:39 am

Good

July 2, 2026 at 11:41 am

Good

Some not all receptionists can be bothered to help with your query. Those that follow up your query are excellent in what they do for a great patient journey.

Some not all must be trained to speak and listen to patients with a little empathy and not be too hasty to say no or not possible.

July 2, 2026 at 11:46 am

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