Summary of past responses
You must include a field id or key in your graph shortcode.Recent responses
| Thinking about our GP practice… Overall, how was your experience of our service? | Please can you tell us why you gave your answer? | Please tell us about anything that we could have… | Date |
|---|---|---|---|
Very poor | If you’re submitting a formal complaint, it will usually be more effective if it’s firm, factual, and focused on specific issues rather than saying the surgery should close. Here’s a polished version you could send: ⸻ Subject: Complaint Regarding Poor Service and Appointment Process I would like to make a formal complaint regarding the poor service I recently received from the surgery. It has become extremely difficult to obtain an appointment unless patients repeatedly contact the reception team and push for assistance. On several occasions, reception staff have stated that the problems are due to management, which suggests there are significant issues with how the practice is being run. Recently, I called the surgery seeking an appointment because I was feeling very weak was coughing and had a very bad sore throat I was told to contact NHS 111 instead. When I questioned this and explained that I would likely be referred back to the surgery, I was simply told, “That’s how it works.” The process was not explained clearly, and it seemed unnecessarily complicated and frustrating for someone who was already unwell. After I explained how unwell I was feeling, the receptionist eventually spoke to someone and informed me that a doctor would call me back. The doctor did call and prescribed antibiotics over the phone. When I went to the pharmacy, they did not have enough medication to dispense the full course. I was advised to return the following day. Unfortunately, when I returned, the pharmacy was closed, meaning I missed two days of treatment. The pharmacist later advised me to contact my GP surgery for guidance on how to proceed. I then contacted the surgery and was told that someone would call me back. No call was received. I contacted the surgery again the following day and was given the same assurance. This continued for three days without any callback or update. By the fourth day, I was understandably frustrated and asked why nobody had contacted me despite repeated promises. Only then did a doctor call and arrange for me to attend the surgery for an examination. At the appointment, I was told that my throat was still very red and I was prescribed a further course of antibiotics. The entire process was unnecessarily long, inefficient, and stressful. I experienced delays in receiving appropriate advice, repeated failures to return promised calls, poor communication, and difficulty accessing care when I was unwell. The reception and management processes appear to be poorly organised and in need of significant improvement. | Reflect on your process , attitude of staff and have a good look at your behaviours towards your patients | June 2, 2026 at 5:09 pm |
Very good | Because I 14 years experience | June 2, 2026 at 5:27 pm | |
Neither good nor poor | Ring the Doctors office at sharp 8.00 am you are 20 + in Queue. Select option 1 to retain you position by the time the you get ring back is 8.30 and the Doctors are already full that’s the receptionist only answer if in emergency ring 111 or ring tomorrow again | Needs to get to doctors not recipients | June 2, 2026 at 5:30 pm |
Very good | I always got help when needed | June 2, 2026 at 5:35 pm | |
Very good | Everything on time normally do not look at second issue but this doctor did entertain me for which I a very grateful | Doing very well | June 2, 2026 at 5:44 pm |