Friends and Family Test Results

Good

Very difficult to get an appointment. When I told the receptionist that I had back ache her demeanour immediately changed and she was adamant that there were no appointments available, not even a call from a doctor. I was made to feel like she had made a determination on my ailment.

Better phone manner and empathy when speaking to patients. I’m well aware that lots of appointments are wasted each day but no one should be made to feel like their wellbeing is not important enough.

Very poor

Neither good nor poor

I haven’t recently rang, but when I have you phone is always ringing without being answered quickly.
Some of the receptionist are not very helpful or understanding as the whole reason a person rings is because the are unwell and in pain, they never pass on the message to the doctor.

You should understand that the person on the other side of the phone would be in poor health that’s why the are ringing. The receptionist should do there up most best to solve the issue and point the patient in the ring directions without say ring in the morning at 8.lam.

Very good

Dr Vrajesh Patel’s telephone attention to me was second to none.

Even the receptionist who took my call was very professional and helpful.

Very good