Spinney Hill Medical Centre

Friends and Family Test Results

Summary of past responses

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Recent responses

Thinking about our GP practice… Overall, how was your experience of our service?Please can you tell us why you gave your answer?Please tell us about anything that we could have…Date

Very good

Excellent GP practice. The doctors and nurses are very professional, kind, and attentive. Appointments are well managed and the reception staff are always helpful. I feel well cared for here. Highly recommend.

While the overall care is very good, it can sometimes be difficult to get through on the phone in the mornings. Improving call waiting times would make the experience even better.

March 3, 2026 at 12:16 pm

Neither good nor poor

Last two days I am ringing for appointments and when my turn come there is no appointments. So I give up ringing.

I know you have sudden appointments per day nut there is no only form that I can book appointments. Do if you put online appointments and slots.

March 3, 2026 at 12:18 pm

Very good

March 3, 2026 at 12:18 pm

Very poor

Awful service, cos tamely losing documents, reception staff are useless

Everything! Take patient care seriously

March 3, 2026 at 12:19 pm

Very poor

Reception girls were awful – one was busy applying lip balm and point me to go the other girl – she then tells me to wait as she was doing something / 4 mins later both chatting about printer issues but don’t acknowledge me – I had to interject and say surely you should sort that later and deal with the queue!!! Absolutely embarrassing service

Serve and don’t be so rude looking after yourself

March 3, 2026 at 12:22 pm

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